We're here to answer your questions


How does Alternaleaf help someone like me?

We are a leading Australian online clinic, connecting you with qualified doctors who are highly experienced in medical cannabis and treating people with chronic conditions including chronic back pain, anxiety, insomnia, nausea and vomiting due to chemotherapy, epilepsy, mental disorders, spasticity from multiple sclerosis and more. Our doctors will assess your suitability for alternative medicines, such as medical cannabis, and our Care Team is there to make sure you are supported along the way.

Do I need a referral?

No, you do not need a referral from your regular GP. Alternaleaf doctors are practising GPs with extensive experience prescribing medical cannabis.

Are the consultations via telehealth or face to face?

All appointments are conducted via a telehealth video/phone call to ensure convenience and safety during COVID.

What is the cost of a consultation?

We offer a complimentary and obligation-free screening to identify if you may be suitable for medical cannabis. Initial consultation costs $149 and includes a pre-assessment to understand your medical history, a personalised treatment plan and your application to the TGA for approval to access medical cannabis. Follow up consultations are $59 where our team reviews your health progress, discusses potential adjustments to your medicine and provides repeat scripts. The frequency of consultations is determined by you and your doctor.

Are the consultations via telehealth or face to face?

All appointments are conducted via a telehealth video/phone call to ensure convenience and safety during COVID.

I live in a remote location, can I still access Alternaleaf?

Yes, Alternaleaf services are available Australia-wide.

What is Alternaleaf’s cancellation policy?

We understand you may change your mind however the consultation fee will be charged if you cancel less than 24 hours before your appointment.

Why would I choose Alternaleaf?

We are leading the way in cannabis care. Our doctors and registered nurses are highly experienced in treating chronic conditions and medical cannabis, ensuring you get the right treatment for your individual needs. We provide judgement-free, empathetic and individualised care so you feel comfortable and supported at every step. Consultations are done from the comfort of your home, we deliver to your door, our pricing is transparent and competitive, and your doctor can discuss a wide variety of brands and formulations so your treatment plan is tailored to you. We care about helping you feel better so you can get back to doing the things you love.

Can I reschedule my consultation?

Yes. You can reschedule up to 24 hours before your appointment.

How quickly can I book a consultation?

It takes less than 5 minutes to complete our online process, and get an instant booking with one of our doctors. Please note that in order to confirm the appointment you have scheduled, you need to complete our online Pre-Consult, in order to hold your spot.

What brand and formulation will I be prescribed?

Alternaleaf doctors will prescribe the brand and formulation that will be most beneficial to you. Your doctor has access to a wide range of formulations and formats, and will derive a treatment plan based on your medical history and personal situation.

Do I have to pay for my consultation if I am not eligible?

We offer a complimentary and obligation-free screening to identify if you may be suitable for medical cannabis, however suitability must be confirmed by a healthcare practitioner. This will usually happen during your pre-assessment and you won’t be charged. There may be occasions where refunds are not provided for doctor’s consultations e.g. incorrect information provided etc.

Medical Cannabis

Am I eligible for medical cannabis?

Medical cannabis has been prescribed for over 30 chronic conditions. If you have trialled a conventional medicine without success, you could evaluate medical cannabis as an option with your doctor. We have a developed a patient questionnaire for you to find out if medical cannabis might be suitable for you. Ultimately, it is the outcome of your consultation with a specialist that will determine whether medicinal cannabis alone or in conjunction with other therapies is a clinically appropriate option.

How can I access medical cannabis?

Patients must have both approval from the Therapeutic Goods Administration (TGA) and a prescription from a qualified doctor to access medical cannabis. Alternaleaf works with qualified doctors and registered nurses who provide the best in cannabis care and can determine if you are eligible for medical cannabis and apply for TGA approval. We work with Authorised Prescribers who can, in many cases, streamline your access to medical cannabis if you’re eligible. Book a consultation here.

What is a medical cannabis Authorised Prescriber?

Authorised prescribers are medical practitioners who can supply medical cannabis to specified patients without notifying the Therapeutic Goods Administration (TGA) each time they prescribe the cannabis product. Alternaleaf works with Authorised Prescribers who can, where appropriate, streamline access to appropriate treatments to help you feel better faster.

How much does treatment with medical cannabis cost?

You can expect to pay around $5-10 per day for medication - usage depends on a variety of factors including age, weight and medical history. Medical cannabis is currently not covered by the PBS.

Can I drive while being treated with medical cannabis?

The devices used in roadside drug testing can detect THC for days after use. You generally should not drive while being treated with medical cannabis. CBD only products, which do not contain any THC, might be suitable for your condition. Your doctor will take your personal requirements into consideration when defining your treatment plan.


How long does it take to receive my medication?

Delivery time can vary depending on when the invoice is paid, TGA approval (if required), and postage times. We ship via express post to ensure our patients receive their medicine as quickly as possible. It is usually shipped within a few days after your doctor’s consultation. Due to the current COVID situation there may be delays with your medication delivery, which are beyond our control. Our pharmacy pharmacies are doing everything they can to get your delivery to you quickly and safely.

Do you ship Australia-wide, including remote locations?

Yes, we ship to anywhere in Australia.

My regular doctor is open to prescribing but doesn’t know how. What can I do?

We can help you to talk to your doctor and explain the process. You can complete the quick questionnaire here and provide your doctor details at the end. Alternatively your doctor can reach out to us directly via info@alternaleaf.com.au to request a one-on-one education session with our team.

I have used recreational cannabis previously, can I still access medical cannabis?

Yes you can. Many patients use recreational cannabis for pain relief or other symptoms and wish to access a medical-grade product reliably and without the risk of legal repercussions. Our doctors will provide you with an objective treatment recommendation.