Concession program
Been holding off on care because of the cost?
Support shouldn’t wait. Your first nurse consult is completely free, and your concession card takes 15% off every doctor consultation. Additional benefits can be discussed during your first consult.
Check your eligibility
Simply join your first consultation with one of these cards**. Our team will register you on the spot. No forms, no pre-approval.
Commonwealth Health Card
Issued by Services Australia
Veterans Card
Issued by DVA
Seniors & Pensioner Concession Card
Commonwealth or State issued
What your concession card unlocks
Care that respects your time and experience
The same care, whatever card you hold: Being on a concession card never means second-best.
Real conversations: Talk through your symptoms and history in a supportive space, free of judgement.
Care that starts with listening: Your experience helps shape the conversation and next steps.
Affordable from your very first step
15% off every consultation: Applied automatically once your concession card is registered.
Your first nurse consult is free: A no-obligation way to see if Alternaleaf is right for you.
More benefits available: Additional concession benefits can be discussed during your consultation.
Care on your terms
No hurdles to jump: Start with an initial nurse consultation, no GP referral required.
From the comfort of home: 100% online telehealth, so there's no travel and no waiting room.
Flexible appointments: Choose a time that works around your schedule and commitments‡.
Three steps to get started
Book your free nurse consult
After completing our -pre-screening questions, book your free nurse consult in 2 minutes online. No referral needed.
Join and have your card handy
Our team registers your concession card at your first consult.
Your discount is applied
No extra steps, no claiming, no paperwork.
Trusted by 200k+ patients nationwide
Here’s what patients across Australia are saying about their experience❡.
Could not have been easier. I'm 66 years old and I have very limited internet skills and often experience difficulty using it. Thank you for making it so easy.
John A
I'm tempted to give a 5 star rating but I need to complete my consultation before making that judgement. The experience so far has been wonderful. The questions are easy to answer and it doesn't take too long to complete. Extremely customer-friendly!
Amy P
The service I have received so far has been excellent. From filling out the online forms to booking an appointment, everything was very easy. The doctor and nurse were very helpful, responsive and friendly.
Nick A
Very easily accessible, clear needs and helpful on resources and information.
Tom G
I've just received my first order today, just 1 week after my first telehealth appointment. Really simple and straightforward process. So far couldn't ask for better service.
Sally S
Simple, straightforward, and (happy to say) much cheaper than the first time I went through this process, years ago.
Sandra N
Alternaleaf is so easy to use. I had a consultation booked within 10 minutes.
Howard G
Amazing, Dr Mathew was really lovely and helped massively. Every step taken by Alternaleaf has been very professional and reassuring. Thank you also to Mr Mutlib who did my screening and was also amazingly kind and helpful.
Ash A
Quite a simple easy process to be honest. Spoken to a number of customer service reps and they have been polite and helpful.
Clayton B
Frequently asked questions
We’ve answered the questions patients ask most about our service.
Yes. If you qualify for Alternaleaf’s services, concession card holders may receive reduced consultation fees. If you hold a valid Australian Government-issued concession, pension, or Veterans card, your discount can be verified during the onboarding process.
You can verify your concession status by securely uploading a valid Australian Government-issued concession or pension card through the patient portal during onboarding or appointment booking. If eligible for Alternaleaf services, any applicable consultation fee discounts will be applied to your account in accordance with Alternaleaf’s terms of service.
Yes. Eligible concession card holders receive reduced fees for follow-up telehealth consultations. You can view consultation pricing through the patient portal.
Yes. Consultation fees, appointment options, and any concession discounts available to eligible concession card holders are outlined during the onboarding and booking process before your nurse consultation is confirmed. Current pricing information is also available through the patient portal.
